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Spa
Etiquette |
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Your Spa
Experience
Our goal is to ensure your complete
satisfaction. Below is information to
help you make the most of your time with
us.
For your first visit, and for your first
Facial or Body treatment, allow 15
minutes extra to fill our your personal
profile and undertake a complete
consultation. If possible, allow extra
time before your appointment to relax
and unwind. The more relaxed you are at
the start of your service, the more
rejuvenated you will feel afterward.
Your privacy and comfort are of the
utmost importance. For all Body
treatments we provide disposable wear.
We recommend that you schedule your next
appointment prior to leaving The
Waterfall Day Spa to guarantee your
service when you need it. Services for
spa packages or groups may require
bookings further in advance than
services booked individually.
Treatments are customized to individual
needs and may differ occasionally.
Parents please
note: it is essential to make
child care arrangements for any
spa/beauty services.
For your complete relaxation and the
comfort of others we ask that you turn
your mobile phone off prior to service.
Ask our Spa Co-ordinator about the best
treatment enhancement options when
booking your treatments.
Cancellation
Policy
We understand that sometimes you need to
change your schedule. We kindly ask that
you give us 24 hours notice so that
someone else may visit us. Less than 24
hours notice will attract a 50%
cancellation fee. Less than 3 hours or
no-show will be charged at 100% of the
treatment cost. To secure your booking
we do require a deposit or your credit
card details. Gift Vouchers will also be
forfeited if you do not show-up for your
appointment. |
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